Shipping

Remarks: optimized shipping method between Hong Kong airmail and China airmail. Please make sure use the correct website for the tracking.

Can I get the tracking number freely for any order?

Easyinsmile.com only freely offers tracking number for order over $ 20. We don’t offer tracking number for order below $ 20 unless you add 1.7$ cost of registered Airmail.

What will affect the delivery time?

The delivery time includes processing time and shipping time. Generally, the package can arrive in destination on time. Processing time means the time Focalprice handles the order internally. Delivery time is determined by the destination where the order is shipped to, which is the main element that affects delivery time. Moreover, the custom policy of destination country also influences the delivery time.
Instruction of shipping method
Register airmail (Hong Kong): http://www.track-trace.com/post (Here you can track your cargo via the post websites for over 90 countries: Click the country at the bottom of the homepage and you can also track the cargo status when it arrives in your destination country)

Register airmail (China): http://intmail.183.com.cn/item/itemStatusQuery.do?lan=0

EMS：http://www.ems.com.cn/english-main.jsp Currently, if you want to deliver your goods by EMS, you need to pay additional freight cost, which is determined by the volume, weight of products and destination. Focalprice.com has an automatic system to calculate the freight cost. Any questions, you can contact us.

DHL, TNT UPS, FedEx and other express deliveryDHL: www.dhl.com
TNT: www.tnt.com
UPS: www.ups.com
Express delivery needs more freight cost. If you want to deliver your goods via DHL, TNT, UPS, FedEx or other express forwarder, please contact Focalprice.com service center. There is no selection item about DHL, UPS, FedEx and other express delivery on Focalprice.com at present.

How can Easyinsmile.com get my shipping address?

Well get your shipping address when you make payment by PayPal. Please note PayPal will be not sharing any of your financial information to us except shipping address and a phone number which you explicitly wish to share with us. If the destination address is abnormal, our customer service representative will double confirm it with you before shipping the package.

What if I do not edit my shipping address before settling the payment?

We’ll treat the PayPal registration address as your receiving address if you do not edit your address. So, please make sure your receiving address is the same as your PayPal registration address, otherwise you need to edit it.

How can I know my order has been shipped?

You’ll receive a notification e-mail from us when your order is shipped. Information like shipping items, shipping time, tracking No. and tracking website is included. Also you can timely check your order status via “My Account”è”Order List”.

My tracking number is not working, what should I do?

Once package has left from Focalprice.com, it will take 1-3 business days to process in Hong Kong Post system. Please wait a little more time and try it again later. Any question, please leave message to us by visiting My Account. Focalprice.com customer service center will give your feedback within 0-24 hours.
The tracking information from HK post web shows that my order has been shipped to a wrong country, what should I do?
This must be a mistake made by HK post staff during scanning. Any order shipped from Easyinsmile.com is posted with a label of the detailed address. Thus, your order will not be shipped to a wrong destination. You can wait it until the deadline, once it still not be received, please contact us.
The step of processing an order
The step of processing order in Focalprice.com
Step 1: Order printed by our system (0-1 business day)
Step 2: Order packaged by our storehouse (1-3 business days)
Step 3: Package carried to Hong Kong Post or Express Center (1 day)
Step 4: Order processed by post to your destination.
*Remark Step2: normally, we have enough products in stock, but occasionally there’s possibility that some items are temporarily out of stock. It will take 1-2 business days to get the goods back in stock.

Why a single SKU of my order is shipped by EMS since I choose airmail as the shipping method for the whole order?

This is because this SKU must be over 2 KG (exceeds airmail’s limitation for weight). For such SKU, Easyinsmile will ship it via EMS separately. Normally, EMS fee is covered by the price. But for some countries in South America, East Europe and Africa, additional shipping fee will be charged due to the high EMS fee.

Estimate the delivery time to destination
Considering the complicated international shipping procedures, the estimated delivery time below is just for reference:

when at the latest I should contact you if package do not received?

For the orders to South America, If you havent received your order after 30 calendar days (35 calendar days in peak season), please contact us by submit RMA
For other countries, If you havent received your order after 25 calendar days (30 calendar days in peak season), please contact us by submit RMA

How about the shipping fees?

Airmail is totally free to ship world-widely for any product. The express delivery cost depends on your country, how many items you order and the total weight & volume. The information below is for your reference. Any questions, please contact us.

Does Easyinsmile.com ship internationally?

Yes, we ship products to worldwide countries from Hong Kong without any additional freight.

Do I need to pay for Tax and Customs Duties?

Easyinsmile.com sends products from Hong Kong which is a free port. Because there is no
sale tax by imposed by Hong Kong government, customers will not pay any tax when shopping from us generally
As per our data, only less than 1% of the package was opened and checked by customs of destination country. Customers are responsible to pay for the taxes if import taxes are charged.
Although the possibility to have import taxes is near to zero, we strongly suggest that youd better know your import policy before your purchase happens. You have to notice that some products may require special licenses or permits to import (such as high powered lasers). It is customers’ business to handle the products that are confiscated by the Customs in customers countries. You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Focalprice.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

Does my expedited shipping option (EMS, DHL,Fedex etc.) ensure my order will be shipped on the same day it is placed?

Unfortunately it does not. We’ll guarantee orders to be shipped by express priority. Averagely all orders are processed and shipped within 1-3 business days (see the processing time frame), regardless of the shipping option selected. The time of orders processed in Easyinsmile.com is the same.
Why was my order sent in multiple packages when it all could have fit in one box?
Easyinsmile.com may decide to pack your items separately due to weight, size concerns or product shortage. You can check from your order list to see which parts are sent separately. You can review the status of all orders list in My Account。

How long will it take to process the back order?

We will send the products separately if some goods are out of stock and it takes 5 days or less to get back. Generally, it will take 5 days or less to prepare out of stock products. If it needs more time, we will inform you as soon as possible and your understanding will be highly appreciated. Our customer service representative will update the newest information immediately once the back order is processed in My Account。
I have paid the express fees, why the order is shipped by airmail at last?
There are some reasons, such as limitation of destination custom policy or the express package to your country will be charged with additional tax. Well inform you via E-mail when we adjust mode of delivery。

What should I do if the package is not received?

Firstly, you can track the status in the tracking website mentioned as above. Once there’s no tracking information, you can contact us via “My Message” in “My Account” for help.
Second, you can also submit a RMA ticket when the package has not been received over 45-50 calendar days as of the delivery date.

What should I do if I want to change the receiving address when I am placing the order or after the order placed?

Your package will be shipped to the address you set in your Paypal account. If you would like to ship your order to another address than the one in paypal account, you may change the address in your Paypal account during the checkout process. If you still want to change the adderss after success checkout, you should edit your address via My Account-Orders List only if the orders Shipping status is Unshipped or Processing.